SHIPPING & DELIVERY
Shipping & Delivery
How we ship
We ship all domestic orders around Australia via Australia Post. You can select your shipping method at checkout.
International orders are shipped via Australia Post to the corresponding shipping service of each specific countries.
We currently pack orders on Thursday, for all orders placed before midnight on the previous Wednesday.
These orders will then be shipped on Fridays.
During a shop update or sales your order may be delayed. Any current shipping delays will be communicated at the top of the cart page. You will receive a confirmation email when your order ships with tracking information.
Shipping carriers experience delays depending on the time of year or other climate circumstances. We will fulfil your order as quickly as possible, but cannot guarantee delivery times.
Shipping cost is automatically calculated at checkout based on the items, weight of the shipment, and carrier rates. You can view the shipping cost after entering your address information and selecting the shipping method in your cart before checkout. This cost is set by the carrier (Australia Post) + added packaging & handling costs.
Once an order is placed, it is printed immediately and then put into our order packing queue. Unfortunately, because of our small team and the volume of orders we are processing in a short time, we are unable to combine separately placed orders or modify an order once it’s been placed.
Adding or removing items from an order
Because we cannot access your credit card information, we are unable to modify your order after it has been placed.
Canceling an order
If you need to cancel your entire order, please contact us as soon as possible with your order number. Your order number can be found in your order confirmation email. We are unable to cancel or remove individual items from your order.
Returns & refunds
If herbal goods are damaged in transit or you receive an incorrect order, please contact us and we will replace them.
Due to their custom nature, our herbal products are non-refundable unless your order arrives damaged or incorrect.
Reports must be made within 2 weeks of discovering the problem and within 1 year of purchase.
Shipping costs are non-refundable.
Gift card redemption
Gift cards purchased from the Seed Medicine Garden Apothecary shop can be redeemed in the “Gift card or discount code” field at checkout. They are indefinitely valid until redeemed and never expire.
Missing or lost packages
Tracking information is emailed once your package ships. You can find the most up-to-date information by clicking the link in your shipping confirmation email.
Shipping carriers experience delays depending on the time of year or other circumstances. We will fulfil your order as quickly as possible, but cannot guarantee delivery times.
In the event that your package appears to be missing or lost, please contact us after checking with your local carrier.
Received the wrong product or missing a product
If you received the wrong product or are missing a product from your order, please contact us and we will correct the error.
If you are placing an order from outside the Australia, it is your responsibility to understand your country’s restrictions, duties, and any special requirements in order to receive imported goods. If your country restricts packages based on the value of the contents, you must ensure that each order you place is within this limit. If you wish to order products that exceed that value, you should place separate orders, each within the limit.
Seed Medicine Garden has no control over additional fees and is not responsible for confiscated items, delayed orders, or any additional duties or taxes that may be imposed by your country’s customs office or other government agencies.
Packages returned to Seed Medicine Garden due to a failure or refusal to pay the duties or taxes are ineligible for a refund of shipping fees.
Seed Medicine Garden offers worldwide shipping of apothecary goods at current international shipping rates calculated by Australia Post.